Great service, and efficient work. I took an almost broken 10 year old hard drive filled with precious family photos in to them. They managed to save and retrieve everything I wanted off of the drive. Labor price was reasonable and fair. Would recommend 10/10

The service was completed quickly and efficiently. The technician listened carefully to our computer issue. Great option for computer repairs!

Craig is very good. I highly recommend him and his services.
His fee is also very reasonable and he keeps his word on his quote.

VERY helpful…will most certainly use them again and recommend to others

My Windows 10 computer hadn't been updated for four years because it became blocked at 80% of the download. Another computer tech said it could not be updated so it would stay as it was or I could purchase a new 10 or 11 necessitating reinstalling and paying for all of the apps on a new computer including Quicken which is complex and now requires monthly fees. With the existing computer I couldn't scan which is very important for my work. I advised Craig of the problem of scanning and instead he saw the update problem with Windows which he thought should be fixed first. I told him I didn't think that could be done but he disagreed. After many hours including two all night updates Craig was able to update the existing Windows 10! He then was able to get the scan app to work. He also transferred emails from "Live Mail" to AOL. I emailed Craig that he was a "miracle man" to get done what he did and for the time and effort involved he quoted a very reasonable fee. Craig is excellent.

A little unusual setting, but very knowledgeable, straightforward, and helpful. Price was reasonable. The only problem was the repair did not hold and the laptop hinge popped after two days.

They do communicate & follow up with stuff, which is good.

I will be returning to Top Tech for any future computer problems and recommending their services to anyone having issues.

About a month ago, I woke up one morning unable to power on my 4-5 year old laptop. Having a Geek Squad service coverage, I first took it to Best Buy to have them take a look. A costly, risky solution was offered, but I wasn't fully convinced it was the only option.

After doing some research, I found Top Tech/The Eldest Geek and, impressed by reviews, decided to give them a call. I spoke with Alex, and after describing my problem and giving him my model information, he immediately gave me 3 or 4 possible issues that could be preventing my computer to start. It was evident that this guy knew his "you know what," so I took a ride out to the Top Tech offices the next day for a free diagnostic.

In about 5 minutes, Alex found what the issue was and gave me an estimate, which would be for the actual work only and not a part that needed to be replaced. A few days later, he called and said it was all ready to go. The computer is now running better than before and Alex even replaced some loose screws free of charge, so it feels sturdier as well. All of this was done at a fraction of what Geek Squad was suggesting, which I'm not even sure would have worked and kept my data intact – something I stressed the importance of to Alex.

Since having this repair, I have also turned to Top Tech to complete a data transfer and replace a broken screen on my brother's laptop. If you're having a problem and feel like all hope is lost, give Top Tech a call. Their services helped me to avoid a major business and personal setback.

Craig was able to fix my laptop in a day, no hourly charge though it was not an easy fix, I highly recommend The Eldest Geek. Price was very reasonable. They can fix any computer problem !

Craig did an outstanding job of repairing my Mac in a very timely fashion. He is knowledgable and efficient. I really appreciated his expertise. I highly recommend him.

Craig and his team are great. They are completely honest and want what is best for the customer. Plus they do great work. 5 stars all the way!

Craig and his team resurrected my gaming laptop after a catastrophic motherboard failure. It wasn't cheap, but the alternative would have been much more expensive. Kudos to the team…

I went in recently to get the screen replaced on my 2017 Macbook Pro and had a good experience with Craig. He’s a very welcoming and friendly man that provides quality service at a reasonable price, and my screen replacement went well! My only complaint was that I didn’t receive any updates regarding the status of my service nor any estimate of when to expect it to be done, and I constantly had to call to ask for any updates or an estimate. In the end, the service took one week to get done, which was reasonable, but I wish I had received more updates.

These guys are great. I brought them a laptop with a broken power button (which wouldn’t turn on). They figured out the problem (which was something else) and fixed it promptly, and for a very fair fee that was much less than buying a new laptop.

They are located in Mount Vernon but don’t let that scare you if you are in Arlington – they also do house calls.

They provide a six-month warranty on any repair.

They fix any desktop or laptop, including Macs. They can open the case, figure it out, and fix it (including repairs that involve soldering). Their affiliate, Orlogic Repairs, does logic board repairs.

If your laptop RAM or storage is upgradable, they also do that.

TopTech also has used laptops (Mac and PC), which also have a 6-month warranty. Unlike the used laptops on eBay, Amazon Warehouse or Craigslist, with these laptops you know what you are getting and there is someone who will fix it for free if there are problems.

I cannot say enough great things about this shop & service. From a liquid spill to a newer model computer, my information was moved over for me and it was quite an easy ordeal! The shop owner is extremely knowledgeable and kind! Thanks again.!

Craig was amazing. Quality work and quick! I will be taking all of my computers to him when they need fixing. He really knows computers! I have a macbook air and the screen was completely removed from the keyboard. He was able to fix it the same day and it works it perfectly now! His prices are also extremely reasonable. Craig was a pleasure and to talk to and I really appreciate his work.

I was in search of hard drive rails that would fit my custom PC and hold my hard drive in place. Though they didn't have them (they don't seem to be available anywhere), the gentleman brainstormed different solutions and suggestions and presented an alternative solution using screws, which although the original intention couldn't work, I was able to use those screws in a different manner to secure my hard drive. So ultimately, problem solved! Great service.

I have taken computers to these guys twice or three times. Every time they have been more than helpful – taking the time to explain what the problem is and how they solved it. In each case they have returned my computer in good working order and with as short a delay as I could have expected. They are honest repairmen, too. They don’t do work unless it is required and they will provide estimates before they do the work. Furthermore, their prices are as reasonable as you will find in this sector. I will definitely be a return customer when the need arises.

Don't be fooled by this business nestled in an antique store. The owner has saved my computer, hubby's laptop and even a phone. The office is closed on Tuesdays. If you don't mind allowing permission to access remotely, you can have your laptop analyzed while you are still at home. The employees are honest and diligent.

Great job, I could drive one hour again just to have Craig work again, totally worth it. Honest and very responsible.

I had an unfortunate issue with my Dell Laptop because somehow a type of ransomware messed up the system. The bootup partitin of the hard drive was no longer being recognized which caused the system to not bootup at all. The other partitins of the hard drive were wrecked as well. Craig implemented the first solution to change out the hard drive. Thankfully he was able to recover the files from the 1st hard drive by usong a soohisticated system. He then needed to re-nstall Windows 10. Once that was done a completely different system error resilted which was identified as a TPM error. Alex performed an additional scan and analysis which took some time to find out the cause of the TPM error. In order to test he needed to re-start the system more than ten times because the same error kept rrcurring. Alex was finally able to determine the error was cuased by Dell’s firmware and removing this option solved the issue. I appreciate their help with this comolex issue.

My computer is still in for repair, but so far I am impressed with Craig’s knowledge and care and kindness. Looking forward to working with him more.

These guys are great. If you still value the importance of supporting family businesses and appreciate years of experience that these guys have, then this is the place to go with your computer problems. They were quick at diagnosing the problem with my laptop, finding a solution, fixing the problem, explaining everything (and more), and charging a very reasonabe fee. You can't go wrong with avoiding big chain store shops and going with these guys instead.

I made a huge error when I attempted to partition my hard drive, subsequently deleting the necessary recovery drive. Lucky for me, I stumbled across TopTech, and had my issue resolved before I needed my laptop for the following day. Special thanks to Craig, and his staff. Thanks guys.

Craig is very good. I highly recommend him and his services.
His fee is also very reasonable and he keeps his word on his quote.

Craig was able to repair my MAC book from water damage. Saved me considerable $$$. Would use and recommend their services again!!!

I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for doing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive.

As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests.

In conclusion, for service performance and product quality, I gave him five stars.